Survey By Supplemental Staff Firm OtterBase Shows Customer Service, Turnaround Time Also Critical; Effective Support Ranks Last
GRAND RAPIDS, Mich., June 22, 2006 – Companies who use supplemental staffing services find the most value in a supplemental staffing firm that can provide technically qualified candidates, according to a recent survey.
The survey, conducted by OtterBase, a leading supplemental staffing company, showed “Quality of Candidate – Technical Fit” outperformed all other criteria deemed important to major corporations who use supplemental staffing services. It received a mean score of 5.38 out of 6.
“The results of the annual OtterBase Supplemental Staffing Trends Survey reinforce the old adage that a company’s most important attribute is its people,” said Jeff Bennett, Co-founder & President, OtterBase. “More than any other criterion, companies are looking for supplemental staffing firms to provide the right person with the right technical skill to do the job. This keeps companies coming back for additional staff.”
The next highest scores, “Customer Service” and “Turnaround Time (time it takes to submit a candidate for client review),” scored 4.84 and 4.81, respectively.
Rounding out the Top 5 were “Quality of Candidate – Cultural Fit” (4.66) and “Effective Issue/Problem Resolution” (4.59).
“Effective Administrative/Operational Support” ranked last, with a score of 4.15 out of 6.
OtterBase conducts the annual survey to ensure it remains in tune with current supplemental staffing trends and to continue its strong partnership with customers by consistently exceeding their expectations. The companies surveyed ranked OtterBase highest in the industry for “Customer Service” and “Turnaround Time.”
“I’m pleased to see OtterBase ranked well in criteria deemed among the most important to companies who use supplemental staffing services,” Bennett said. “OtterBase plans to remain focused on responding quickly to its customers while providing exceptional customer service – attributes that will help us to engender loyalty among existing customers while attracting new ones.”
In 2005, OtterBase experienced a 40 percent growth in internal staff for the eighth straight year and a 50 percent growth in revenue. The company expects similar success in 2006. Its nationwide client base includes everything from small- and mid-sized businesses to Fortune 500 companies.